Live Chat Support
Get instant help through our live chat feature. Available 24/7 for immediate assistance with account issues, game queries, and technical support. Average response time: Under 2 minutes.
Start Live Chat777 Rummy Support Center
We're here to help! Get instant assistance with your account, games, and any questions you may have. Our dedicated support team is available 24/7 to ensure you have the best gaming experience.
How to Reach Us
Email Support
Send us your detailed queries via email and receive comprehensive responses within 24 hours. Perfect for complex issues that require detailed explanations or documentation.
Email SupportPhone Support
Speak directly with our support team for urgent matters or when you prefer voice communication. Available during extended hours with multilingual support.
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Browse our comprehensive FAQ section and help articles to find instant answers to common questions about account management, gaming rules, and platform features.
Browse FAQCommon Issues & Quick Solutions
Account & Login Issues
Forgot Password: Use the "Forgot Password" link on the login page. Enter your registered mobile number to receive a reset link via SMS.
Account Locked: Contact our support team immediately. We'll verify your identity and unlock your account within 24 hours.
Email Verification: Check your spam folder for verification emails. If not received, request a new verification email from your account settings.
Payment & Transaction Issues
Deposit Not Reflected: Most deposits are instant. If delayed, check your bank statement and contact support with transaction details.
Withdrawal Processing: Standard withdrawals take 24-48 hours. Premium players enjoy faster processing. Contact us if your withdrawal exceeds expected timeframes.
Failed Transactions: Check your bank's daily limits and ensure sufficient balance. Contact support for assistance with specific error messages.
Gameplay & Technical Issues
Game Disconnections: Check your internet connection and browser compatibility. We recommend using Chrome or Firefox for optimal performance.
Mobile App Issues: Ensure you're using the latest app version. Clear cache and restart the app for common performance issues.
Fair Play Concerns: Report suspicious activities immediately. Our security team investigates all reports within 24 hours.
Frequently Asked Questions
How long does customer support take to respond?
Our live chat typically responds within 2 minutes, email support within 24 hours, and phone support is available for immediate assistance during business hours.
What information should I provide when contacting support?
Please provide your registered mobile number, email address, account username, and detailed description of the issue. For payment queries, include transaction IDs and screenshots if available.
Can I get help in languages other than English?
Yes, our support team is fluent in English and Hindi. We also have translators available for other regional languages upon request.
What if I'm not satisfied with the support response?
You can escalate your concern to our senior support team by requesting a supervisor. We also have a dedicated complaints resolution process for complex issues.
Is there support for responsible gaming concerns?
Absolutely. We have specialized support staff trained in responsible gaming. Contact us confidentially for assistance with setting limits, self-exclusion, or referrals to professional help.
Contact Information
General Support
Email: [email protected]
Phone: +91-XXX-XXX-XXXX
Response Time: 24 hours for email, immediate for phone
Technical Support
Email: [email protected]
Live Chat: Available 24/7
Response Time: Under 2 minutes
Payment Support
Email: [email protected]
Phone: +91-XXX-XXX-XXXX
Response Time: 4-6 hours
Responsible Gaming
Email: [email protected]
Phone: +91-XXX-XXX-XXXX
Available: 24/7 for urgent matters
Business Hours: Our phone support is available Monday to Friday, 9 AM to 9 PM IST. Live chat and email support are available 24/7, including weekends and holidays.